Terms of Service

 

Please read this document carefully. By purchasing this product you (herein referred to as “client”) agree to the following terms stated in this document. 

Service

StrongerThan (herein referred to as “Company”) agrees to provide 1:1 online physiotherapy (herein referred to as “Service”) identified in online commerce in shopping cart. Client agrees to abide by all policies and procedures as outlined in this agreement as a condition of their participation in the Service. 

Disclaimer 

Hannah (herein referred to as “Consultant”) is a qualified, registered and chartered physiotherapist. Consultant and Company is not a doctor, nurse, pharmacist, registered dietician, psychotherapist, registered counsellor or personal trainer. Client understands that Consultant has not promised, shall not be obligated to and will not; (1) provide medical advice about cancer treatments, medications, prognosis or advanced care planning; (2) provide dietary or fat loss advice with an aim of aesthetic outcomes; (3) provide treatment for acute or chronic injuries not related to cancer or treatment; (4) provide hands-on therapy or massage as all consultations will be conducted virtually; (5) offer any face-to-face consultations or assessment.

Fees

The fee for the Service has the following options:

  1. Payment of £135.00 which includes a comprehensive pre-assessment questionnaire, a 60 minute initial appointment via video-calling and provision of a personalised exercise programme. Payment is required at time of booking initial appointment, prior to receiving Service. 

  2. Payment of £135.00 which includes a 60 minute follow-up appointment via video-calling, provision of a personalised exercise programme and access to Consultant via in-app messaging service for the duration of your exercise programme. Payment is required at time of booking initial appointment, prior to receiving Service.

  3. Payment of £85.00 which includes a 30 minute follow-up appointment via video-calling, provision of a personalised exercise programme and access to Consultant via in-app messaging service for the duration of your exercise programme. Payment is required at time of booking initial appointment, prior to receiving Service.

Refund Policy

I want my Clients to have a positive experience with StrongerThan, while remaining engaged and accountable throughout the process.

If Client purchases a Service, you may request a full refund prior to the date of your scheduled appointment, should you decide the Service is not for you. You may not request a refund on the day of your appointment or once you have received the Service.

If during your pre-assessment questionnaire, Consultant identifies your needs cannot be met by Service and require face-to-face physiotherapy or further medical investigations, Consultant will provide Client with appropriate advice, as per professional Duty of Care and offer a full refund. 

Notes about refund policy: 

  1. At any time on and between the original date of purchase and the day before of your appointment, you may request a full refund as long as you have not received a Service. 

  2. No refunds will be given on the date of your appointment or after the date of your appointment. After the date of your appointment, you will be unable to claim a refund, regardless of use of Service or not. 

  3. All refunds are discretionary as determined by Company. If you receive a Service and request a refund, Company reserves the right to decline your request. This is because our refund policy was designed to allow time for Clients to review their decision to purchase. It does not allow for Service to be received and refunded. 

Rescheduling policy

Due to the nature of my Clients, Company understands that appointments may need to be cancelled or rescheduled. 

Cancellations or rescheduled appointments require 24 hours notice. Appointments that are not rescheduled or cancelled with at least 24 hours notice (including non-attendance) will be forfeited without refund.  

Appointments may be rescheduled a maximum of 3 times. After this, the appointment will be forfeited without refund. This is to keep clients engaged in and accountable for their physical health. 

Cancellation and rescheduling can be done online by Clients, using the link found in their appointment confirmation email. 

Client responsibility 

Service is developed for educational purposes. Client accepts and agrees that Client is 100% responsible for their progress. Company makes no guarantees verbally or in writing. Client understands that because of the nature of the service, the result experienced by each client may significantly vary. Although Company’s strives to help Clients achieve their goals and improve their symptoms, there is no guarantee that Client will reach their goals as a result of receiving the Service. 

Client agrees they used Company’s services at their own risk and that Program is only an educational service being provided. Client releases Company and Consultant from any and all damages that may result from any claims arising from any agreements, all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in equity arising from my participation in the Service. Client accepts any and all risks, foreseeable or unforeseeable. Client agrees that Company will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s services. Company assumes no responsibility for errors or omissions that may appear in any third party materials shared or signposted.

Confidentiality 

The Company respects Client’s privacy and insists that Client respects the Company’s, thus consider this a mutual non-disclosure agreement. 

Both parties will keep confidential information in strictest confidence and will use best efforts to safeguard the confidential information to protect against disclosure, misuse, espionage, loss and theft. Confidential information a client may receive from Company include prescribed exercise and information sheets. Company will not at any time reveal confidential information to third parties, including names, email addresses, phone number or geographical location. Company may be required to contact medical professionals in relation to your care, however this will only be done with your written or verbal consent. 

Further information about how Company will protect your data can be found in Privacy Policy. 

No transfer of intellectual property 

Company’s program is copyrighted and original materials that are provided to Client are for Client’s individual use only. Client must not share or disrepute materials and information with third parties, without the written permission of Company. Due to the personalised nature of Service, information, advice and exercises prescribed are for the use of Client only. Company will not take responsibility for any issues experienced by third parties who follow advice or exercises shared by the Client.

Termination

Company is committed to providing all clients with a high quality and positive experience. The Company however reserves the right to terminate further participation if it is no longer considered appropriate. For example, if Client does not attend appointments on 3 separate occasions, without following cancellation procedure outlined in this document or if Client demonstrates inappropriate or disrespectful behaviour during Service. If Company terminates participation, refunds will not be given for payments already made. 

Indemnification 

Clients shall defend, indemnify and hold harmless Company and Consultant against and from any and all liabilities and expense whatsoever, including and without limitation claims, judgements, awards, settlements, investigations, costs, attorneys fees and disbursements, which any of them may incur or become obligated to pay arising out of or resulting from the offering for sale, the sale, and/or use of the service, excluding, however, any such expenses and liabilities which may result from a breach of this Agreement or sole negligence or willful misconduct by Company, or any of its shareholders, trustees, affiliates or successors. Client shall defend Company in any legal actions, regulatory actions, or the like arising from or related to this Agreement. Client recognizes and agrees that all of the Company’s shareholders, trustees, affiliates and successors shall not be held personally responsible or liable for any actions or representations of the Company. In consideration of and as part of my payment for the right to participate in Company’s Programs, the undersigned, my heirs, executors, administrators, successors and assigns do hereby release, waive, acquit, discharge, indemnify, defend, hold harmless and forever discharge Company and its subsidiaries, principals, directors, employees, agents, heirs, executors, administrators, successors, and assigns and any of the training instructors, guides, staff or students taking part in the training in any way as well as the venue where the Programs are being held (if applicable) and any of its owners, executives, agents, or staff (hereinafter “Releases”) of and from all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in a equity arising from my participation in the Programs.

Duty to read

I accept that under this agreement, I have a duty to read this terms of participation policy, and have done so. Furthermore, I understand and accept that I am precluded from using lack of reading as a defense against all remedies contained herein.